Expert Answers about Chevrolet Hitch Aligners

• Troubleshooting Jaws On Hitch Being Out Of Alignment
• To fix the jaws of a hitch like the Curt Q20 5th Wheel Dual Jaw Trailer Hitch, Item # C16130, when they are out of alignment, you will start by making sure the flip lock is hanging freely in a clockwise, rotated position. Then pull out the lock bar so that it is in the fully extended position and then release it. This action will reset the jaws. Afterwards, check and make sure jaws are working properly. If the jaws are still out of alignment and the hitch does not seem to be damaged then...
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• Blue Screen on the Hopkins Smart Hitch Backup Camera and Hitch Aligner System
• The blue screen error that you mentioned on the Hopkins Smart Hitch Backup Camera and Hitch Aligner System part # HM50002 is a non-repairable fault I am familiar with therefore, the unit will need to be replaced. There are no replacement parts for this system either. For replacement, you are welcome to just obtain another one if you were happy with it but now might be a good time to upgrade to a better system, the Rear View Safety Backup Camera System part # RVS-778718N. This system can...
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• Troubleshooting the Curt Q25 Hitch Head Jaw Alignment
• The Curt Q25 # C16049 or the sliding hitch # C16566 with the Demco 5th Wheel Rail Adapter for Ram OEM 5th Wheel Towing Prep Package - 25,000 lbs # DM6099. The driver's side of the hitch is supposed to be level with the passenger side. The driver's side has a higher lip on it but the centers should line up. If they don't line up it is likely an alignment issue since you don't have that issue when you us the hammer to manually latch the jaws.
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• Loss in Signal on Highway with the Swift Hitch Digital Wireless Hitch Aligner System
• The extension antenna that is included with the Swift Hitch Digital Wireless Hitch Aligner System part # SH03D will more than likely help to improve the signal while traveling. However, you cannot add a camera from this system to your Swift Hitch Digital Wireless Hitch Alignment System part # SH02DIGITAL. I would try to reposition the camera and monitor on the system you have now but if the signal is still interrupted, then your only option would be replacement. I spoke to my contact at...
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• Malfunction of Sensors and Display in Hopkins Backup Camera and Hitch Aligner System # HM50002
• Thank you for your purchase of the Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002. This product is covered by a one-year limited warranty from Hopkins, but before you proceed for warranty service, you might try some quick checks. The system's sensors can rotate vertically, so make sure they are correctly oriented so that they can detect objects to the rear of the vehicle. Also, the display unit has two modes, Hitch and Everyday, and only in Hitch Mode will you see...
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• Power On No Picture Swift Hitch Digital Wireless Hitch Alignment Camera and Monitor SH02Digital
• I am not aware of any repairing or reset procedure for the Swift Hitch Digital Wireless Hitch Alignment Camera and Monitor part # SH02Digital. It sounds like there may be a hardware issue with the signal transmission which is unfortunately unrepairable. If you are outside of the one year warranty period you'll have to replace the system. If you're looking to get away from wireless, the Hopkins Smart Hitch Backup Camera and Hitch Aligner System part # HM50002 is a great wired option.
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• What Causes Blue Screen While in Reverse on Hopkins Smart Hitch Backup Camera System
• The blue screen on the Hopkins Smart Hitch Backup Camera and Hitch Aligner System part # HM50002 is caused by water getting into the camera and unfortunately there is no way to fix this. That said, you'll be happy to know this issue was fixed when they redesigned it. This new redesigned model can be found here, Hopkins Smart Hitch Backup Camera and Hitch Aligner System part # HM50002.
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• Troubleshooting Blue Screen on Hopkins Smart Hitch Backup Camera and Hitch Aligner System
• If you are getting a blue screen on the monitor for the Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002 you are using with your 2012 Chevrolet Silverado then that means the monitor is not receiving a signal from the camera. Try checking the electrical connections for the camera (that came with the system) starting at the camera end making sure that they are secure and there are no loose wires. If you are still having issues just let me know and I can help you troubleshoot...
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• Troubleshooting Blue Screen on Hopkins Smart Hitch Backup Camera and Hitch Aligner System
• If the monitor for your Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002 is all blue this means that your monitor is getting power but it isn't receiving the signal from the camera. Try checking all of your connections making sure they are all securely connected and they aren't damaged anywhere. It would help to also check where the camera tees into your vehicle wiring for any corrosion or debris that may be interrupting the signal. Let me know if you are still having...
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• Troubleshooting Hopkins Smart Hitch Alignment Camera System Monitor Flickering
• It sounds like you may have some debris in one of the connectors for the Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002. Try disconnecting the connector for your monitor as well as the 7-Way tee and double check to make sure that everything is clean and free of any foreign pieces. If everything looks good but your monitor is still flickering then you would want to utilize the 1-year limited warranty that comes with the unit. You would either need to contact the company...
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• No Red Light On Swift Hitch Digital Wireless Hitch Alignment Camera
• In regards to the Swift Hitch Digital Wireless Hitch Alignment Camera and Monitor part # SH02DIGITAL, the LED light changes color to signal when the camera is on (green), when it's charging while the power is on (yellow), and when it's charging while the power is off (red). If the camera will not charge even when a new battery (Replacement Battery for Swift Hitch SH02 and SH03 Camera part # PB06) and new charger (Replacement 12 Volt Double Charger Cable for Swift Hitch Wireless Camera System...
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• Hopkins Smart Hitch Backup Camera and Aligner Will Not Show Reverse or Everyday Mode
• I reached out to the manufacturer, Hopkins, to see what you could do in order to try and find the issue with your back-up camera. What they said was: "If they are losing the modes or if the gridlines are disappearing that means the circuit board in the camera plate is going out." They said that due to that you will need to replace your Hopkins SmartHitch Backup Camera and Hitch Aligner System # HM50002.
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• Swift Hitch Digital Wireless Hitch Alignment Camera and Monitor Image Isn't Clear at Certain Angles
• I went out to the warehouse and pulled a Swift Hitch Digital Wireless Hitch Alignment Camera and Monitor # SH02Digital to do a little experimenting. Like you said, at certain angles the image sort of fades out or there is some ghosting like you mentioned. You just have to mount the monitor so that the image appears clear to the driver. This is a common issue with LCD screens. It is more noticeable on smaller screens than larger screens such as computer monitors though. Provided you have...
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• Is Camera Only Available for Hopkins Smart Hitch Backup Camera and Hitch Aligner System
• It's possible that Hopkins would offer just the camera but we do not and the only thing we could do for you in a new kit, the Hopkins Smart Hitch Backup Camera and Hitch Aligner System part # HM50002. If you do end up needing a whole new system, I would advise on a different product as I have seen your same issue more times than I can count. Also, no one wants a bulky monitor on their dash. This is why I recommend the Rear View Safety Backup Camera System part # RVS-778718N as it uses an...
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• Troubleshooting Audio Not Working on Hopkins Smart Hitch Camera and Sensor System # HM50002
• The Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002 may have had the sensors bumped. I recommend checking the sensor locations to see if adjusting the sensors makes a difference first. If that doesn't solve the problem, alternate modes from hitch mode to everyday mode to see if that makes a difference. After that, disconnect and clean your connections. Use some dielectric grease like # 11755 to keep moisture and debris out of the connections. If it isn't a sensor...
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• Troubleshooting Fit of Draw-Tite # 75673 on a 2011 Subaru Outback
• The Draw-Tite Max-Frame Trailer Hitch Receiver - Custom Fit - Class III - 2" # 75673 is a confirmed fit for your 2011 Outback Wagon as long as it isn't the sport model. It is very rare for a hitch not to fit and we have never had one that isn't dropped or bent that will not fit in the way shown on your photo. If it is not bent from being dropped, then there is a chance it was a manufacturer defect and should be returned. I've attached the installation details that show drilling is required...
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• Bolt Holes Not Lining Up for Torklift SuperTruss Hitch Extension
• We are not familiar with the problem you're describing on the TorkLift SuperTruss Hitch Extensions, # TLE1521. TorkLift makes their products here in the USA, but it is possible that your extension was made on a Monday. I spoke with my contact at TorkLift about the issue you have experienced with your extension. She confirmed that when installing the extension, the bottom bolts should be tightened first, then the top bolts. If the top bolts are tightened first, this can cause the holes...
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• Troubleshooting License Plate Camera System on 2003 GMC Savana
• If the license plate light is in the way of the Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002 you can simply turn it upside down. This will require inverting the camera as well but with the adjustable camera and sensors you will be able to customize the view.
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• Battery in Swift Hitch Wireless Hitch Alignment Camera and Monitor System # 04928 Will Not Charge
• Both the camera and the monitor in the Swift Hitch Wireless Hitch Alignment Camera and Monitor System # 04928 have internal rechargeable lithium-ion batteries. Both the camera and monitor units require an initial charge of 2 and 2-1/2 hours respectively. It is possible that your charging cable is damaged. We offer a replacement 12V charging cable # PC01 that can charge both the camera and monitor at the same time. If you have a circuit tester like # PTW2993 you can test your existing...
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• Hopkins Smart Hitch Display Not Switching to Hitch Mode
• I reached out to Hopkins, who told me if the display on your Hopkins Smart Hitch Backup Camera and Hitch Aligner System # HM50002 is not switching to the grid pattern over the camera (which will be the only change for Hitch Mode) you should check the back camera plate as that houses the circuit board, as it may be damaged. It may also be the toggle switch is damaged though you would know if this is the issue or not because if you still change the volume and other functions the toggle switch...
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